The Answers to these Questions are not the end all to a solution, and are only a guideline
FAQ: Paper jam errors on printers
Answer: Normally, pick up rollers, sensor or the main board and regular service intervals on high volume printing on the more expensive printers but should also apply with the low to medium priced printers too.
FAQ: Flashdrives - why it won't work in certain devices?
Answer: some devices can only read certain formats is FAT32 or NTFS
FAQ: Microsoft Outlook 2010 Sent Items folder automatically renamed.
Answer: Close Outlook then Click on your start button, then type the following:
FAQ: If Connecting directly to router but getting No Internet Access.
Answer: Check your antivirus firewall settings
FAQ: What is a common problem when a user cannot send/receive emails on his Outlook client?
Answer 1: Check if Outlook have not been set to Offline mode, If so, click on the Part that says “Offline” in the right hand corner of the Outlook window, then click
The part that says “Work Offline..” Then Outlook should go back online again.
Answer 2: If Outlook says Disconnected, then either the Exchange server is down or having problems, or a common problem can be that the Client machine is disconnected, check the Ethernet cable,
IP address, Default gateway, etc.
FAQ: What to do when a client machine comes up with the following error message when logging into the domain?
“The trust relationship between this workstation and the primary domain failed”
1. Unplug the Ethernet(LAN) cable from that machine;
2. log onto the machine using Administrator Credentials;
3. plug back the LAN cable,
4. Re-join the machine to the domain using the domain Admin credentials
5. Restart the machine;
Log in with the domain user’s account and all should be working perfectly again.
FAQ: My computer prompted me to change my password as its about to expire, but won't accept my new password
Answer: Try a combination of letters, numbers and symbols, with at least 7 different characters. Try to keep it as random as possible
FAQ: I use my smartphone for emails and social networking.
What security risks can I expect and how can I overcome them?
Answer: One of the biggest risks on a smartphone is the various social apps keep you logged in
In the event of theft:
Apart from the privacy breach of reading your mails the thief will have complete reign in any social network app you have installed
To counter make sure your device is secured on lock screen with a password or equivalent.
Blackberry for example will wipe all the settings from your phone if anyone types the password incorrect too many times.
Always make sure you backup your smartphones settings with whatever software is necessary
FAQ: why does my Outlook open. I've clicked on it a few times but it doesn't open.
Answer: You launched multiple copies of Outlook. To fix follow below
1. Right click on task bar,
2. Left click on start Task Manager,
3. Left click on Processes tab,
4.Look for all the Outlook processes and highlight them and end task them,
5. Close Task Manager,
FAQ: My Windows 7 Computer is not connecting to a share folder on one of our XP computers.
If I try and connect it prompts for the user name and password but doesn't accept it. I have made sure that I am using the correct details but still no luck.
Try and change your LM & NTLM settings.
For Windows 7 Home:
1 . Open registry editor ( Start search - regedit)
2 . Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa
3. Create a new DWORD value with the following properties:
4. Restart your PC and try connect again.
For Windows 7 Pro & Ent:
1. Run Local Security Policys. (Start search - secpol)
2. >Local Policies
3. >Security Options
4. >Scroll down to: Network Security:LAN Manager authentication level.
5. >Change it to: Send LM & NTLM -use NTLMv2 session security if negotiated.
6. >Apply and close.
FAQ: My pc is asking me for a password when I log in, what should I do?
Answer: Your password has simply reset and will usually reset every 30 days to ensure security on your account, please enter a new password and confirm it also try to make the new password a complex consisting of letters numbers symbols and more than 8 characters.
FAQ: I forgot my password?
Answer: Please contact your local IT Technician and he will reset it for you, it's a very simple process and won't take longer than 5 minutes to complete.
FAQ: Windows is sending print jobs to the wrong printer?
Answer: Go to Devices and Printers, then Printers and Faxes. Once there, right-click on the printer you want to make the default and highlight "Set as Default Printer.
FAQ: How do I fit more text on one page when printing?
Answer: When you are ready to print, once the print dialog box comes up, there should be a smaller box marked "Zoom" .In there, there will be a drop down box that allows you to choose the number of pages per sheet.
FAQ: The printer is printing more slower than usual?
Answer: To resolve this issue restart the print spooler (you must be a local admin).
1. Open Administrative Tools by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Administrative Tools.
2. Double-click Services. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Right-click the Print Spooler service, and then click Properties.
4. On the General tab, next to Start-up type, make sure that Automatic is selected.
5. If the service is not already running, under Service status, click Start, and then click OK. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
FAQ: My mapped drive is not working?
Answer: This may be caused by a faulty network connection, no network connection or weak signal on your wireless, if the issue continues please contact your local IT technician for further assistance.
FAQ: My Outlook says its offline?
Answer: Simply right click on where it states offline and un-tick the work offline option.
FAQ: Outlook won't accept my password?
Answer: This may be caused by a stored/saved password that is conflicting with your new password.
On windows XP Simply navigate to :
Advanced and select manage passwords on the new tab that opens up
please remove all saved passwords and restart your machine.
On windows 7 navigate to
then click on the drop down arrow for each password and select "remove from vault".